Back to main support page.

Email Support

Submit a service request with attached screenshots of error messages and other problems that can be communicated visually to support@emboot.com.

In order to serve you better, please have the following information ready when you contact us:

RPL (NT Remoteboot Service):

If the end user has an unsupported NIC (i.e. there is no boot block and configuration record for the adapter), then refer to "Creating Remoteboot Configurations for New Adapters" in Chapter 15, Networking Guide, Windows NT 4.0 Resource Kit or Chapter 8, Installation Guide, Windows NT 3.5x manuals.

If attempts have already been made to configure the adapter using the above resources, or if the adapter is one of those already supported by the Remoteboot service, then provide the following:

1) From a command prompt, path to \%SYSTEMROOT%\RPL. Run the following command and send the results: DIR /S > RPLDIR.TXT. This is needed to check for path naming inconsistencies in boot block and configuration records.

2) Open up a command prompt. Edit the properties of the window so that the screen buffer size height attribute is 500 lines or more. Run RPLCMD.

3) Type "b" (boot block), "e" (enumerate), "2" (level of detail). Let it scroll. Scroll back up the start of the output and select, copy and paste the output to a text file.

4) From the same command prompt, Type "c" (configuration), "e" (enumerate), "2" (level of detail). Let it scroll. Scroll back up the start of the output and select, copy and paste the output to a text file.

5) The NIC specific DOSBB.CNF and PROTOCOL.INI, found in the \%SYSTEMROOT%\RPL\NETBEUI\NAME_OF_NDIS_DRIVER\ directory, compressed and attached to e-mail.

NetWare:

1) A copy of the image file in question, preferably compressed and attached to e-mail. If it is not possible to send the image file, send copies of CONFIG.SYS, AUTOEXEC.BAT, NET.CFG, and any other batch files called during boot.

2) A compressed BOOTCONF.SYS (from the LOGIN directory) attached to e-mail. This is preferred to sending it as a fax or within the contents of the e-mail, as this will not indicate embedded CRLF(s), 512 byte boundaries, etc.

3) The settings used on the ROM (protocol, etc.)

4) The settings on the server - version of NetWare, Service Patch level, network adapter cards (NICs), frame types, and network numbers assigned to each NIC.